We’re hiring a full-time caseworker!

Siobhain is looking for a hardworking, enthusiastic, highly motivated and forward-thinking individual to join the team. The successful candidate will work closely with colleagues to deliver high-quality, timely and effective correspondence on personal casework. They will play an important role in ensuring constituents receive a responsive and well-informed service.

Details

  • Contract type: Office based only

  • Contract length: One year with an option to extend subject to review

  • Salary: In line with IPSA pay scales

Key responsibilities

  • Supporting the casework team with correspondence on sensitive issues including housing, immigration, crime and ASB

  • Ensuring timely and accurate responses, including proactive updates to constituents

  • Answering and responding to constituent calls

  • Escalating casework enquiries to ministerial level where appropriate

  • Attend casework meetings and constituency visits with Siobhain as needed

  • Arrange, attend and assist with surgery appointments as needed

  • Support the running of events both in Westminster and the constituency

  • Assisting with constituent tours and visits to the parliamentary estate

  • Ensure records are kept and information managed confidentially in line with the data protection legislation.

Essential skills

  • Excellent written and oral communication skills and IT skills

  • Highly organised, efficient with an eye for detail

  • Ability to balance competing demands in a fast-paced environment

  • Ability to work both proactively and reactively often at speed

  • Ability to work independently and to confidently use your own initiative, as well as work effectively as part of a team

  • A completer-finisher with the ability to juggle a wide range of complex tasks

  • Good with people and the ability to remain kind and polite with everyone.

Desirable experience/knowledge

  • Working in an MP's office or other similar busy office environment

  • Handling confidential/sensitive information in a professional environment

  • Handling telephone correspondence in a customer-facing setting

  • Producing briefings or notes for meetings

  • An interest in politics and knowledge of the role of an MP

  • Sympathetic to the aims and values of the Labour Party.

Please note we will only contact applicants who are invited to attend an interview

To apply, please send a CV (no more than 2 sides of A4) and a Cover Letter (no more than 1 side of A4) to Siobhain.mcdonagh.mp@parliament.uk with the subject line Caseworker.

Apply now